Terms of service
Last updated: 12 November 2026
These terms apply to every wedding film I make. If your personal offer says something different, the offer applies.
1. Who you’re booking
Maximilian Clemens Altenburger, Ryu Weddings, Ahorngasse 26, 7000 Eisenstadt, Austria. Email: ryu-motion@outlook.com. On packages for two, my second shooter Lisa films with me. I’m responsible for her work.
2. Booking
After we’ve talked, I’ll send you a written offer by email. Your booking is confirmed once you accept it in writing (an email is enough) and I’ve received the deposit. From then on, your date is reserved for you.
3. Prices and payment
All prices are final. As a small business owner, I don’t charge VAT. When you book, you pay a deposit of 20% of the agreed price. The rest is due when your film is delivered. Travel costs and, if needed, accommodation are listed in your offer.
4. If you need to cancel
Plans change, I get that. Please let me know in writing. Depending on when you cancel:
more than 3 months before the wedding: I keep the deposit
less than 3 months before: 40% of the agreed price
less than 4 weeks before: 60% of the agreed price
If I get another booking for your date, I’ll only charge you what I actually lost.
5. If I can’t make it
If I can’t film your wedding because of illness or another serious reason, I’ll do everything I can to find a trusted videographer to step in. If you don’t want that, or I can’t find anyone, you get all your money back, including the deposit.
6. Delivery
Good editing takes time, and I’d rather get it right than rush it. I’ll tell you the expected delivery time when you book, because it depends on the season. If your package includes a teaser, you’ll usually get it within a few weeks. Your films come as a download link. Please save them somewhere safe. I keep a backup for 12 months after delivery.
7. Using your film
Your film is yours to enjoy. Watch it, share it with family and friends, post it on your own social media. If you do, I’d be really happy if you tag me (@ryu_weddings). Using it commercially, for example for a venue or another business, needs my OK first. The copyright stays with me.
8. Portfolio and guests
I’d love to show your film on my website and social media, but only with your consent. We’ll agree on that when you book, and saying no is completely fine. Please let your guests know there will be filming. If a guest doesn’t want to appear in anything public, just tell me and I’ll leave them out.
9. Music
I use licensed music in your films, so you can share them online without any trouble.
10. Raw footage
Raw footage is included in the Feature Film and available as an extra for the other packages. It’s unedited, and I hand it over as it is.
11. Your part
Please make sure filming is allowed at your venues, since some churches and locations have their own rules, and send me a rough schedule before the day. On long days, I’d appreciate a meal and a short break.
12. Liability
I work with professional gear and back up everything. If something still goes wrong and it’s my fault, for example a technical failure, I’m liable as the law provides. For slight negligence, my liability is limited to the price of your package. This limit doesn’t apply to personal injury. I’m not responsible for things outside my control, like weather, venue rules or guests blocking the view.
13. Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform me (Maximilian Clemens Altenburger, Ryu Weddings, Ahorngasse 26, 7000 Eisenstadt, Austria, phone number as stated in your offer, ryu-motion@outlook.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, I shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by me), without undue delay and in any event not later than 14 days from the day on which I am informed about your decision to withdraw from this contract. I will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay me an amount which is in proportion to what has been provided until you have communicated to me your withdrawal from this contract, in comparison with the full coverage of the contract.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To Maximilian Clemens Altenburger, Ryu Weddings, Ahorngasse 26, 7000 Eisenstadt, Austria, ryu-motion@outlook.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.
14. Final points
Austrian law applies. If you’re a consumer, the mandatory consumer protection rules of the country you live in still apply. If I ever have to take legal action against you, I’ll do so at a court where you live. Changes to our agreement need to be in writing, and an email is enough. These terms are available in German and English. If the two versions differ, the German version applies.